Last updated: [21/04/26]

These Terms and Conditions (“Terms”) govern your use of flowerghosts.com and the purchase of products from Flowerghosts (“we”, “us”, “our”). By using this website and placing an order, you agree to these Terms.

1. About Us:

Flowerghosts is a UK-based sole trader business.

Contact: hello@flowerghosts.com

2. Products

We sell:
Physical goods
Made-to-order and custom items
All products are subject to availability.
Product Accuracy
We take care to ensure all descriptions, images, and pricing are accurate. However:
Colours may vary depending on your screen
Handmade or made-to-order items may vary slightly
These variations do not constitute faults.

3. Orders and Contract Formation

When you place an order:
You will receive an acknowledgement email
A legally binding contract is formed only when your order is dispatched
We reserve the right to cancel orders where:
Items are unavailable
There is a pricing or listing error
Fraud or misuse is suspected
If we cancel your order, you will receive a full refund.

4. Pricing and Payment

All prices are in GBP (£)
We are not VAT registered, so VAT is not charged
Payment must be made in full at checkout
We reserve the right to correct pricing errors at any time.

5. Shipping and Delivery

We currently deliver within the United Kingdom only
Orders are dispatched within 5–7 working days
Delivery Disclaimer
Delivery times are estimates and not guaranteed. We are not liable for delays caused by:
Postal services
Customs or external disruptions

6. Risk and Title

Risk passes to you upon delivery
Ownership transfers once full payment is received

7. Returns, Refunds and Cancellations

7.1 Damaged or Faulty Goods (Consumer Rights Act 2015)

You are entitled to a repair, replacement, or refund if goods are faulty, damaged, or not as described.
You must contact us within 14 days of delivery and provide:
Order number
Clear photographic evidence

7.2 Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving goods.
To exercise this right, you must notify us in writing.

7.3 Exemptions from Cancellation

The right to cancel does not apply to:
Custom-made or personalised items
Made-to-order goods produced specifically for you

7.4 Returns Conditions

Returned items must:
Be unused and in original condition
Be returned within 14 days of cancellation
Unless the item is faulty:
You are responsible for return shipping costs
We recommend using a tracked service

7.5 Refund Processing

Refunds will be issued within 14 days of:
Receiving the returned goods, or
Receiving proof of return

8. Intellectual Property

All content on this website—including:
Artwork
Designs
Images
Text
is owned by Flowerghosts.
You may not reproduce, distribute, or commercially exploit any content without permission.

9. Acceptable Use

You agree not to:
Use the site for unlawful purposes
Interfere with website functionality
Attempt unauthorised access

10. Limitation of Liability

Nothing in these Terms limits your rights under UK consumer law.
To the fullest extent permitted by law, we are not liable for:
Indirect or consequential losses
Loss of profits, data, or business

11. Force Majeure

We are not liable for failure or delay caused by events beyond our control, including:
Postal disruptions
Natural events
Supply chain issues

12. Privacy and Data Protection

We process personal data in accordance with UK data protection law.
Please see our Privacy Policy: https://flowerghosts.com/privacy-policy/

13. Changes to These Terms

We may update these Terms at any time. The latest version will always be posted on this page.

14. Governing Law

These Terms are governed by the laws of England and Wales.