Last updated: [21/04/26]

This Privacy Policy explains how Flowerghosts (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from flowerghosts.com.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Flowerghosts is a UK-based sole trader.
Contact email: hello@flowerghosts.com
We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following information:

2.1 Information You Provide

Name
Billing and shipping address
Email address
Phone number (if provided)
Order details

2.2 Payment Information

Payments are processed securely via third-party providers (e.g. Stripe, PayPal).
We do not store your full payment details.

2.3 Automatically Collected Data

When you use our website, we may collect:
IP address
Browser type
Device information
Pages visited
This is collected via cookies and analytics tools.

3. How We Use Your Data

We use your personal data to:
Process and fulfil orders
Communicate with you about your order
Provide customer support
Improve our website and services
Prevent fraud and ensure security

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:
Contract – to fulfil your order
Legal obligation – for tax and accounting records
Legitimate interests – to improve our services and prevent fraud

5. Sharing Your Data

We only share your data where necessary, including with:
Payment processors (e.g. Stripe, PayPal)
Delivery providers (e.g. Royal Mail, couriers)
Website hosting and WooCommerce providers
These third parties only process your data on our behalf or as independent controllers where applicable.

6. Data Retention

We retain your personal data only as long as necessary:
Order records: up to 6 years (for tax/legal purposes)
Customer enquiries: as needed to resolve issues

7. Your Rights

Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Restrict processing
Data portability
To exercise your rights, contact us at:
hello@flowerghosts.com

8. Cookies

We use cookies to:
Enable website functionality (e.g. shopping cart)
Analyse website usage
You can control cookies through your browser settings.
A full Cookie Policy will be provided separately.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including secure hosting and encrypted transactions.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

12. Complaints

If you are unhappy with how we handle your data, you can contact:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk